Our Services

Stage 1: Assessment

Let’s draw a line in the sand and undertake a forensic audit of your current strengths as measured against the quality standards. Essentially, we replicate the level of evaluation of an assessment by the Aged Care Quality and Safety Commission. This provides numerous benefits:

• Equipping you to manage with the true assessment prior to it taking place
• Identifying the key areas of improvement if you’ve received a non-compliance notice or sanction
• Roadmapping the next six months of action to regain compliance or reduce the severity of sanctions

You are free to take our plan and implement it independently, or appoint us to facilitate the project in collaboration with your management team.

Stage 2: Compliance

• leading the project and supervising all aspects of implementation using our CARERS system
• taking a people-first approach to ensure a holistic change at a cultural level
• undertaking staff education and training programs to empower employees and develop their knowledge in and confidence regarding their own pathways to success
• introduce new procedures and policies in line with new compliance systems
• conducting ongoing evaluation throughout tactical implementation to troubleshoot as issues arise

Stage 3: Sustainability

By keeping a close eye on operations, HR, risk management, internal and external communications, financials and governance, we ensure that the entire facility runs smoothly, the culture is buoyantly positive and operations run seamlessly.